Toyota Credit Canada Inc.
Toyota Credit Canada Inc. (“TCCI”) operates throughout Canada under the business name of "Toyota Financial Services" and "Lexus Financial Services." TCCI is the financial services provider of Toyota Canada Inc.
We understand the importance of your personal information and take pride in our commitment to maintaining its confidentiality. We ensure that your personal information is collected, used and disclosed only in the manner in which you have consented. Our organization ensures that we meet or exceed the requirements of all laws and regulations applicable in Canada.
What is “Personal Information”?
“Personal information” is any personally identifiable information about you, which may include, but is not limited to, your name, mailing address, credit history, credit card number and banking information as well as the terms of your financing and lease agreements (as applicable). It does not include aggregated information that does not identify you specifically.
How Do We Collect Personal Information?
When you finance or lease a vehicle through us, we will collect the personal information you provide to us in your credit application. Your personal information is also collected when you enter into a finance or lease agreement with us.
We may also collect your personal information from third parties including, but not limited to, third parties referenced on your credit application and other credit providers or credit bureaus, however, your consent will have always been obtained prior to any third parties being approached. For example, when you have given us your consent to contact your references or your employer by providing us with their contact information on your credit application.
How is Your Personal Information Used and Disclosed?
We may use and share your personal information with Toyota Canada Inc. and with your Toyota (Lexus) (Scion) dealer and the third parties described below, for the following purposes:
- to help us evaluate your credit application to finance or lease a vehicle through us.
- to credit bureaus, consumer reporting agencies and other credit providers for the purpose of evaluating your credit application and confirming, verifying and updating any information (including but not limited to, your account balance and payment record) provided to us regarding your credit application or your finance or lease agreement.
- to the dealer for the purpose of assessing your credit application and/or informing them of our decision on your credit application.
- account administration, including collection of overdue accounts, audit and archival purposes.
- to third party service providers for the purpose of collecting on an overdue account, for registering our security interest on your vehicle and to confirm that valid insurance has been purchased for your vehicle.
- to a third party in connection with a transfer or assignment by us of our interest in your lease or finance agreement, including securitization transactions.
- to administer your new vehicle warranty coverage, and/or your Extra Care Protection coverage, as applicable, and as required by law.
- to include you in any advertising or marketing campaigns in which we alone or, together with Toyota Canada Inc. and its dealers, offer you our or their products and/or services.
- to respond to your requests for products, services or information, and improve our services, information and products, including asking you to reply to customer surveys.
- to better understand your automotive needs and to increase your awareness of Toyota, Lexus or Scion brand products and services and the goodwill associated with our businesses.
We will only collect, use and disclose your personal information with your consent.
Your consent may be given expressly or implied, depending on the circumstances. In connection with your credit application and financing or lease agreements you will be asked to consent expressly to our collection of personal information for the purposes identified herein. In other cases, your consent is understood, such as when you respond to a customer satisfaction survey, request a product information brochure from our web site or register for updates on the web site.
You may notify us that you do not wish us to use your personal information for any purposes that are not required to supply you with a product or service at any time by contacting us in any of the ways described below under the heading “How You Can Review and Update Your Personal Information”. We will seek your further consent to any additional uses of personal information for which we have not obtained your consent previously.
Subject to legal and contractual restrictions, you may at any time withdraw or change your consent to our use or disclosure of your personal information, or request us to delete it from our files. However, if you do not provide personal information required to supply a product or service or withdraw or change your consent, we may not be able to provide that product or service. Notwithstanding any withdrawal of consent, we may retain and use your information for account administration purposes, including collection of any amounts you owe us.
With Whom is Your Personal Information Shared?
For the purposes outlined above we may share your personal information with Toyota Canada Inc., with the Toyota (Lexus) (Scion) dealer from whom you purchased your vehicle or have received service and to third parties for the purposes identified above. We will not disclose any of your personal information to any other persons except with your prior express consent, or in connection with a sale of all or substantially all of the assets of one of our businesses, or as may be required or permitted by law.
Your personal information may be transferred to third party service providers that we use to assist in managing and processing your personal information. Our third party service providers are required to use, maintain and disclose your personal information only in accordance with our instructions to them and only on our behalf.
We will also share your information with our joint-marketing partners who may provide you with information about their products and services. You will be provided with an opportunity to opt-out of communications with our joint-marketing partners.
Does TCCI Transfer Information Outside of Canada?
The personal information that you provide to TCCI may be transferred outside of Canada for storage and processing. TCCI uses service providers that store and process your personal information on servers located in the United States. When TCCI uses service providers to store and process your personal information, TCCI’s policy is to have appropriate contractual provisions in place with those service providers limiting the purposes for which your personal information is being transferred to them and stipulating security requirements for that information. Please note that the privacy laws in other jurisdictions may differ from Canadian privacy laws and in some jurisdictions your personal information may be accessed by law enforcement authorities or the courts. If you have any questions regarding our policies and practices relating to storage and processing of personal information outside of Canada, please contact us in any of the ways described below under “How You Can Review and Update Your Personal Information”.
How Long Do We Retain Your Personal information?
We retain your personal information as long as is required for the purposes identified when you provided the personal information and for any new purposes identified by us and consented to by you, and for an appropriate time thereafter.
Your personal information will be kept in files stored on our databases located at our Toyota Canada Inc. and TCCI head office in Toronto and Markham, Ontario.
How Do We Protect Your Personal Information?
We protect your personal information using security systems appropriate to the sensitivity of the information. In our ongoing effort to safeguard your personal information from unauthorized collection, use or disclosure, we have put in a number of safeguards including; contractual, organizational, structural and technological security standards.
How You Can Review and Update Your Personal Information
You may review, update or correct any of your personal information held in our files and your consents regarding its use and disclosure at any time by contacting us in any of the ways indicated below. Please note, we rely primarily on you to provide us with your most complete, accurate and up-to-date personal information and to inform us of any changes to your personal information.
If you wish to change your consent to our use and disclosure of your information, or if you wish to review, update, correct or have us delete your information from our files, please contact us as follows:
Customer Service Manager
Toyota Credit Canada Inc.
80 Micro Court, Suite 200
or by telephone: 1-888-TOYOTA-8 or 1-866-9-SCION-1 or 1-800-26-LEXUS
or by visiting us at www.privacy.toyotafinancialservices.ca or www.privacy.lexusfinancialservices.ca
If you have any questions or concerns regarding our Statement and procedures, please contact:
Toyota Credit Canada Inc.
80 Micro Court, Suite 200
Will this Statement Change?
We reserve the right, at any time, to modify this Statement at our sole discretion, and you agree to be bound by any such modifications, which shall be effective immediately upon our posting the revised Statement on our web site.
POSTED: August 1, 2011